Returns and Exchange

At Alif Libaas, we want you to shop with confidence. Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions below.

1. Return & Exchange Eligibility

To qualify for a return or exchange, the article must be:

Unused
Unwashed
Unstitched
Uncut
Undamaged
Unaltered
Free from stains, perfume, smoke smell or signs of use
In its original packaging

All parts and accessories supplied with the article, including shirt, trouser, dupatta, patches, lace, buttons, cards or other included items, should also be returned.

Customers may open and unfold the article for inspection without affecting eligibility, provided it remains in its original condition.

Sale and discounted products are also eligible under the same conditions.

2. Change of Mind

Customers may return or exchange an eligible article within 7 days of delivery, even if they simply change their mind.

For change-of-mind returns or exchanges, the customer is responsible for the applicable:

Original delivery charges
Return courier charges
Replacement delivery charges, where applicable

If the original order qualified for free delivery, the actual original shipping cost may be deducted from the refund along with the applicable return shipping charges.

3. Damaged, Defective or Wrong Article

If you receive a damaged, defective or incorrect article, you must contact us within 24 hours of delivery.

Please provide:

Order number
Full name
Phone number
Clear photos or video showing the issue

Damaged, defective or wrong-item claims reported after 24 hours may not be accepted.

Once the issue is verified, the customer may choose an available:

Replacement
Exchange for another article
Full refund

If the mistake is from Alif Libaas, we will cover the applicable return and replacement shipping charges.

4. What Is Not Considered a Defect

Minor issues such as small loose threads or minor removable marks are not automatically considered defects.

Slight colour differences caused by lighting, photography or screen settings are also not considered defects.

For master-copy products, any difference from the original designer article that was clearly mentioned in the product description before purchase will not qualify as a defect or incorrect-product claim.

5. How to Request a Return or Exchange

To start a return or exchange, contact us within the applicable period through:

Please provide:

Order number
Full name
Phone number
Reason for return or exchange
Photos or video if the article is damaged, defective or incorrect

Our team will review your request and provide the return instructions.

Please do not send a parcel back before contacting us. Unapproved returns may be refused or delayed.

6. Return Pickup & Address

Once your return is approved, Alif Libaas will arrange the return courier/pickup and guide you through the process.

Return Address:

Alif Libaas
Shop No. 31, Ground Floor, Nazeer Center
Near Lal Mills Chowk, Faisalabad, Pakistan

Please keep any courier receipt or tracking details until your return has been successfully received.

If a customer sends a return through an unapproved or self-arranged courier, Alif Libaas will not be responsible for loss before the parcel reaches us.

7. Return Inspection

Every returned article will be inspected after it reaches Alif Libaas.

Once the inspection is completed, we will notify the customer whether the return, refund or exchange has been approved or rejected.

If an article is returned used, washed, stitched, cut, altered, damaged or otherwise outside the eligibility conditions, the request may be rejected and the article may be returned to the customer at the customer's expense.

If any component of the article is missing, our team will review the case and the approved refund or exchange value may be adjusted where appropriate.

8. Refunds

Approved refunds are issued through bank transfer only, including refunds for Cash on Delivery orders.

For the refund, customers may be asked to provide:

Account title
Bank name
Account number or IBAN

Refunds will be processed within 7 working days after the returned article has been received, inspected and approved.

Sundays and public holidays are not counted as working days.

Once Alif Libaas has processed the refund, any additional delay caused by the bank or banking system is outside our reasonable control.

For orders purchased using a discount or coupon, the refund will be based on the actual amount paid by the customer, not the original product price.

Promotional codes used on returned orders will not normally be restored or reissued.

9. Exchanges

Eligible articles may be exchanged for another available article, subject to stock availability.

Customers may exchange for:

The same article
Another available colour or variation
A different available article

If the new article costs more, the customer must pay the difference.

If the new article costs less, the remaining approved balance will be provided as a store credit/coupon.

Store-credit coupons issued for exchanges will be valid for 30 days from the date of issue and cannot be exchanged for cash.

If the requested exchange article is unavailable, the customer may choose:

A refund
Another available article
A coupon code for the approved amount

10. Exchange Shipping Charges

For exchanges due to change of mind or personal preference, the customer is responsible for both the return and replacement shipping charges.

If Alif Libaas supplied a damaged, defective or incorrect article, Alif Libaas will cover both return and replacement shipping charges.

11. One-Time Exchange

Each eligible order is allowed one exchange.

After an article has already been exchanged, it cannot normally be returned or exchanged again because of change of mind.

If the replacement article itself arrives damaged, defective or incorrect, contact us within 24 hours of delivery, and our team will review the issue.

12. Open Parcel Returns

Customers may inspect their parcel under our Open Parcel Facility before paying the rider.

If the article is visibly wrong or damaged, the customer may refuse the parcel and should contact Alif Libaas immediately.

If the product is correct but the customer refuses it because of a change of mind, the customer may be responsible for applicable delivery and return shipping charges.

13. Non-Eligible Articles

A product will not be eligible for return or exchange if it has been:

Cut or stitched, even partially
Washed or chemically treated
Altered
Damaged by the customer
Stained or marked
Exposed to perfume or smoke
Used or improperly handled

Damage caused by incorrect washing, ironing, dyeing, stitching, cutting, chemicals or improper care is not eligible for return, exchange or refund.

14. Partial Returns

If an order contains multiple articles, customers may return one, some or all eligible articles.

If a partial return causes the remaining order to no longer qualify for a discount, promotion or free-delivery offer, the applicable benefit or shipping cost may be adjusted when calculating the refund.

15. Delivery Charges on Returns

If Alif Libaas supplied a wrong, damaged or defective article, applicable original delivery charges will also be refunded, and Alif Libaas will cover the return shipping charges.

For a change-of-mind return, original delivery charges are non-refundable, and applicable return shipping charges are paid by the customer.

If the original order received free delivery, the actual original delivery cost may be deducted from the refund for a change-of-mind return.

16. Policy Misuse

Alif Libaas may restrict future return privileges or Cash on Delivery service where there is reasonable evidence of:

Repeated policy misuse
Fraudulent claims
Fake orders
Returning used or altered products
Repeated abuse of the return or exchange process

17. Customer Rights

Nothing in this Returns & Exchange Policy is intended to remove any rights available to customers under applicable Pakistani law.

Contact Us

For return or exchange requests:

Return Address:
Alif Libaas
Shop No. 31, Ground Floor, Nazeer Center
Near Lal Mills Chowk, Faisalabad, Pakistan

Last Updated: 1 September 2026